Annual Fund Appeal

Project Summary

For years, Carnegie Museums of Pittsburgh–Carnegie Museum of Natural History, Carnegie Museum of Art, Carnegie Science Center, and The Andy Warhol Museum–had experienced low performance with its annual appeals. The appeals relied on general examples of impact for each museum, and I believed that the lack of storytelling was largely responsible for the depressed results. When I took on the annual fund, I persuaded leadership to try a story-based approach and developed the appeals based on stories that I gathered from museum staff. These stories allowed donors to deepen their emotional connection to the museums and to see the tangible impact they were having on real people. I paired the new creative approach with a list segmentation strategy focused on the most responsive audience segments. As a result, fundraising performance improved tremendously, with revenue increasing by nearly 200% YOY.